This policy covers digital-only items such as online courses, lesson packs, workshops, templates, and training materials that teach smarter shopping, discount stacking, and savings strategies. Because delivery happens electronically and access can begin immediately after purchase, a “return” means revoking or adjusting digital access and, when approved, issuing a monetary reversal or store credit.
Eligibility for Review
Refund requests are considered when a customer experiences one of the following: duplicate purchase of the same item, accidental multiple charges for a single order, failure of the product to render or download despite reasonable troubleshooting, or inability to access the learning area due to account provisioning errors on our side. Requests related to expectations should explain how the published description, curriculum outline, or sample lessons materially differed from the received content.
Non-Returnable Situations
Requests are generally declined when the customer has substantially consumed the material, redistributed any part of it, or used included resources (such as checklists, spreadsheets, or code snippets) in external projects. Abuse of coupon usage, resale of access, attempts to harvest member-only links, or chargeback initiated before contacting support may also result in denial.
How to Request a Review
To open a case, contact support from the email used at checkout and include order number, product title, a brief description of the issue, and screenshots or screen recordings when relevant. Do not share passwords or full payment card numbers. Our team may ask for additional context, such as error logs or a short description of the environment (browser, extensions, operating system, and device).
Troubleshooting and Access Restoration
For technical matters, our first step is to help you regain access. This can include refreshing enrollments, reissuing download links, cleaning conflicting browser profiles, or providing an alternate file format. If a product remains unusable after cooperative troubleshooting, we will escalate the case for resolution.
Outcomes
Possible outcomes include a full refund to the original payment method, a partial refund reflecting portions of content not yet consumed, or a store credit usable on any digital item in the catalog. Store credits are applied to your account email and can be combined with promotions unless a promotion explicitly forbids stacking.
Misuse, Fraud, and Compliance
We reserve the right to suspend accounts involved in sharing credentials, bypassing paywalls, scraping course libraries, or exploiting pricing errors. Pricing corrections may be honored or canceled at our discretion where the underlying error is obvious. Repeated disputes through a payment provider without prior contact may result in restricted purchasing.
Content Updates and Replacements
If an item is updated to fix a defect or clarify instructions, customers with prior access will receive the new version automatically. In rare cases where a course is retired and replaced, equivalent access will be granted to the successor course.
Contact
For any question about this policy or to start a review, reach out through the support channel linked in your order confirmation email. Clear communication and cooperation help resolve cases fairly and efficiently for everyone.
Additional Notes
If your order was processed through a partner platform or included bundled components (for example, a community space, templates, or tool integrations), we will coordinate the review with the correct provider while remaining your primary contact. Monetary reversals occur through the original payment channel. When access issues relate to accommodation needs, tell us—captions, transcripts, or alternate file formats can be supplied so you can use the learning materials comfortably.
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